Emergency Information
If you have an emergency which occurs outside of office hours then you should contact one of the following 24 hour emergency services:
Gas, electrical or plumbing repairs
- Make Safe UK 07969 769153
Door lock problems
- Dynolock 07770 785700
If, at any time, you smell gas you must open all the windows, shut off the gas supply at the meter, call Transco on 0800 111 999, and avoid naked flames and all other ignition sources.
Emergency call outs are charged at double time so, before calling them out, you must be sure that the situation is an emergency otherwise you could be liable for the charge.
You will also be charged if you are responsible for the call out. For example, if you lose your key and require a locksmith to gain entry to your property, you will be liable for their call out, labour and material costs.
If you require a household appliance to be repaired, please wait until the office is open to report the fault as repairs to appliances are not classed an emergency.
